* Start a Return [1] * Return instructions [2] * Tracking a Return [3] * Items that cannot be returned [4] * Returning items that you did not order [5] * Gift Return [6] * Exchanges [7] \N\NSTART A RETURN\N\N You may Return new, unopened products within 30 days of placing your order by following the steps below. A Return cannot be created after 30 days from your purchase date. * ACCESS your Account [8] using your email address and password you created at checkout * CLICK ...

If you need a copy of the manufacturer's warranty for a product purchased, please contact the manufacturer directly or visit their website for more information. To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer. Please note, that in order for an item to eligible for warranty coverage, many manufacturers require the item to be purchased from an authorized dealer. If you purchased your product used or ...

* Eligible items for return [1] * Products Returned after 30 days [2] * Refunding your purchase [3] * Restock fees [4] \N\NELIGIBLE ITEMS FOR RETURN\N\N You may return most new, unopened items within 30 days of purchase for a full refund. Simply return the items, in their original condition and packaging using the process for "How to Return" an item. If you chose to return an item, we recommend using a shipping method that can be tracked and insured for your protection. Once you i...

* How refunds are issued [1] * Receiving a refund [2] * Calculating your refund [3] * Late refund [4] \N\NHOW REFUNDS ARE ISSUED\N\N Refunds for returned items are always applied to the original payment method used for the order. This would include the original credit card, PayPal account or Bill Me Later account that was used at the time of purchase. You will be emailed a confirmation once the Return has been accepted and processed. Refunds to your credit card typically take up...

\N\NPROCESSING RETURNS\N\N RETURNS A consumer can initiate a return through the consumer account space. You, the fulfillment partner, and Shopatron administrators can also initiate returns. When a return is created, an email with return details is automatically sent to the consumer and to the fulfillment partner. A return must satisfy the following conditions to be accepted in Shopatron: * The return must be initiated within 30 days of the time the order was shipped by the fulfiller...

\N\NRETURN TO STORE\N\N If you picked up your order at a retail store location, you may also return items to that store. The order items must be returned within 30 days of the original pickup date. Before going to the store to complete your return, we recommend accessing your Account [1] to start the Return online. This way, you can reference the Return number when you arrive at the store. It will also ensure that you get the correct amount issued back to your credit card in a timely manner...

\N\NRETURN REPORT\N\N The Return Report provides information about the returns that have been requested for your products. Use it to view information about returned products, including return dates and statuses, what products are being returned, who fulfilled the returned product orders, and the reasons consumers provided for returning the products. In addition to viewing this report, you can use the icons at the top of it to create a Microsoft Excel file (XLS icon), to create a CSV ...

\N\NCAN I SPECIFY WHY AN ITEM WAS RETURNED?\N\N When a user creates a return, they can also specify the reason they are returning the item(s). A number of predefined reasons are available in the interface, such as "Changed my mind," "Wrong size," and so on, as well as "Other," which provides a content field for specific comments. You, as the fulfiller, can view the specified reason for return when you process the return, or you can view a Returns report. At this time, the consumer can on...